Refund policy

90-day money-back guarantee

If KOPR has not worked for you, contact us within 90 days of delivery and we will refund the purchase price of your order.

To request a refund, email support@getkopr.com from the address you used to order, with your order number. We will confirm by email before processing.

What you need to do

Request within 90 days of the delivery date
One refund per customer
You do not need to return the serum kit, and please do not post used microneedle components back to us
The LED cap must be returned in working condition before a refund is issued. We will send return instructions when you contact us

Damaged, incomplete or incorrect orders

Email support@getkopr.com within 14 days of delivery with a photo and we will replace or refund it. This is separate from the 90-day guarantee and does not use it up.

Subscriptions

You can cancel, skip or pause a subscription at any time from your account before the next order is billed. Once a renewal order has been billed and dispatched it is covered by the 90-day guarantee above.

Refund timing

Approved refunds are issued to the original payment method. Your bank may take a further five to ten business days to show the funds.

Your legal rights

Nothing in this policy limits your rights under the Australian Consumer Law or any other consumer protection law that applies to you, including remedies for goods that are faulty or not as described.