Shipping policy

Where we ship

We ship worldwide. Our primary market is the United States.

What it costs

Shipping is free on every order, with no minimum spend.

How long it takes

Most orders arrive within 6 to 8 business days. This is an estimate rather than a guarantee, and customs processing can add time.

Duties and import taxes

Any duties or import taxes on your order are paid by us. You should not be asked to pay anything on delivery. If a carrier ever bills you an import charge, email support@getkopr.com with a photo of the notice and we will reimburse you.

Tracking

You will receive a tracking link by email once your order ships. If tracking has not updated after 5 business days, email support@getkopr.com.

Wrong address

Please check your address at checkout. If you spot a mistake, email support@getkopr.com as soon as possible and we will try to correct it before the order is dispatched.

Lost or undelivered orders

If your order has not arrived within 21 business days, contact us and we will replace it or refund it.

Contact

support@getkopr.com